YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Sky activation update says: - to be activated on 16th. Ie the discovery+ activation link (which is in an email) taking the user directly to the My BT landing page, and the landing page not containing further info. Thanks for the reply This is what I have been doing, where 3 people all at different times this week have said they have put in a request to get it activated but will take 24-48 hours to go through, kind of lost faith in what they are saying now to be honest. I have received my Sky puck and been given an activation date of 29th November 2023. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. Announcements, Guides & Community Updates; The Lounge; BT. When the service starts. Option 2. Personal; Business; Find a store Network Status Checker Mobile Mobile Phones. Until today I paid for Sky ADSL2+ broadband for her. . Once completed, a member of the team will be happy to look into this for you. Get help with problems watching the channels, and fix errors on the BT Sport App and online player. However, I am curious. The flashing purple light suggests you’ve got no broadband connection at all, so the first thing to do is check everything is plugged in properly. Business; Find a store Network Status Checker Mobile Mobile PhonesBusiness; Find a store Network Status Checker Mobile Mobile PhonesCancelling your broadband agreement in your cooling-off period. 19-05-2023 11:22 AM - edited 19-05-2023 11:23 AM. What broadband package have you ordered, as there may be a problem with the availability of spare connections? Use the address checker on the page below, and post the results, but edit out your address details first. You must activate your card within the period advised by the party who provided you with your card. I'm afraid only our telephone agents can look into broadband related queries. BT TV includes NOW (giving you access to all the Sky channels), Netflix and discovery+, which means you get much more value all contained within one bill, helping you to manage your money more effectively and here’s the best. Options. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;I ordered a SIM on Sunday. LouiseHere are some answers to help you. On 17/06 BT support team told me that there is a glitch in the orde. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. omg it is happening to me to!! So, at first I wanted to use Virgin Media because it's the only broadband using co-axial cable (stable connection). . In certain situations, the start of your broadband service may not occur. The status will change to Manage; Select Manage to start installing BT Virus Protect on your device;. “You are experiencing broadband connectivity issues, please go to Settings > Setup > Network to check your setup”. My activation date was the by midnight on the 21st but never happened. Just signed up to Infinity coming over from Sky regular Broadband. The sales person said he will make the new order. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. Again, that never happened. My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. During this time, it's your legal right to cancel for free, for any reason. Then it was pushed to the 20th. Welcome to this user forum for BT Retail phone and broadband customers. Having issues with your hub? Call us on 0800 800 150. Hi All, I'm wondering if anyone could help me with an issue I've been struggling with, especially trying to get my point across to the BT support desk. . Broadband / BT Fibre broadband / Activation Delay; Options. To check your mobile signal status, use the EE coverage and network checker. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. 15th December old BT broadband line disconnected. With fibre all the way to your home, no copper cables. Hi, I recently ordered an upgrade to my broadband from ADSL to FTTC but the activation date of 30th January has now passed, and I'm still connecting with ADSL. Hello I hope someone will be able to help or offer advice on how I can try and gain clarification or resolve the following issue. Problem. . You can call 0800 443 311 to get through to an automated phone line which you can use to: Pay your bills. However I hooked everything up so it was ready as soon as it was active and low and behold I am c. that shouldn't be an issue (having just performed a speed test here, on a different. Ensure that your BT Business Broadband service activation date has passed. As of the 1st June 2023, BritBox is no longer available to purchase on BT TV as a monthly rolling add-on. It's time. If a complaint hasn't already been raised, we will raise one and chase our suppliers for updates and keep you u. So, unlike the automated process, your BT broadband activation might occur 30 mins after midnight. So, following the problems on line activation day (the 22nd) which turned out to be a line fault that was then fixed by my existing supplier, I am still unable to connect to my Plusnet broadband service, I have no broadband at all! I have been in touch with Plusnet on several occasions, last Saturda. What's my BT Wi-fi password or username? Learn about your password and username for BT Wi-fi, and how you can find or change them if you've forgotten what they are. 677 Mbit/s. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. Hi, My broadband was supposed to be activated when I moved home on the 14th June; however, as of yet, I have an active phone line, but no broadband. I've spoken to several advisors and booked an engineer for Friday but it has been impossible. Buy this deal See all BT deals. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. So, reading other posts, I am not alone with my recent activation issues. To take your BT services with you when you move home, please let us know you're moving. In that time they have totally made my life a misery. On 17/06 BT support team told me that there is a glitch in the orde. Once you're connected, open the app and log in with your BT ID. Choose one of our great value broadband packages. You'll need your. Watch shows from the BBC, ITV, Channel 4 and Channel 5 in one place and ad free. I spoke with an online help advisor who told me he had escalated the issue to the technical team and it would be fixed in 5 working days. You have been temporarily locked out. BT broadband and Sport from £1 a month for 3 months. Chat support downgraded firware in Broadband activation 28-05. My activation date for Infinity 1 was Monday of this week. . However what really concerns me is that yesterday I got a text from BT saying that there was a new problem. Not getting broadband speed that BT promised? Problems with BT phone and broadband. Check the black cable with the grey connectors on the end is. Get help with your BT broadband. Or there might be a problem with your broadband. You can then manage your BT TV account and change your Netflix plan. If the cable plugged into the DSL socket on the hub is plugged into the 'dsl' socket on the microfilter. You need to prove this by taking it apart, and plugging a microfilter into the "real" test socket as shown on this picture. skip to search. BT. Change the playing field, expect problems. Our broadband has been cut offActivation has not worked. 2: Seeker. When it comes to broadband (as well as TV and phone packages), there’s the network that carries the data and then there’s the broadband and TV bundles that you order for your home. You might see an "Activate discovery+" at that point. I have recently moved from BT standard to BT Infinity 2 and was advised I would get between 58 & 78mb when signing up. Quality of ServiceFirst of all apologies for the long post but here goes. Our latest broadband statistics reveal one in six (15%) broadband users paid between £20 to £29. Once your broadband is up and running, just go to My BT and log in with your My BT details. I got confirmation from both BT and Sky that my phone line and broadband woul. Not even explaining what the problem is . I had an activation date of Apr 26th, but there is no connection. The situation described above is what recently. Then select ‘ Add Game Pass Ultimate’ to get set up. Has anyone else had issues with activation when switching over to bt broadband? Awful first impression to the company. Received notification that landline has switched but nothing on broadband. BT outages reported in the last 24 hours. This might happen because your BT Broadband is new, and your service isn't live yet. A SIM arrived on Friday (5 days after the initial order). Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or TNT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2024. . 2. It is common for some problems to be reported throughout the day. I ordered BT fibre broadband to my new address on 5/7/23. Check the broadband cable. Please remember, there’s always a £35 activation fee for our services. That is something you can solve by phoning 150 I assume you didn't or couldn't port your number from sky. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Make a. The best way forward is to call our Broadband Team on 08080 034 515 and we will fully investigate for. On 4th October I ordered FTTC from BT as our cabinet had just received a fibre connection and Talk talk were not offering it. I am sorry again for the problems activating discovery+. 99. Had BT business and changed to BT Retail with line upgrade to 120mb (ish), bt tv thing and standard phone line. He gives me a router to take home and I cancel with BT. Then nothing. Re: disgusting level of customer services - Broadband activation delayed three times now!!! @Keith , i didnt even realise, i had the option either keep phone line or digital voice when choosing the package, as a first time home owner, i dont have a clue about the difference so obvs just chose the wrong one. Hi thanks for taking my call earlier and it was good news to hear the engineer had arrived this morning and your broadband is now up and running. The best way forward is to call our Broadband Team directly on 08080 034 515 and we'll look into this for you. If that fails, feel free to email me at tv. In a live chat yesterday with someone from BT they said activation would occur by 23:59 on 1st (it didn't). Activation date given 15th December. Checkout now. The Openreach database is primarily attatched to a phone number, that is their USO. Get exclusive offers as an existing BT broadband customer, like 10% off certain EE pay monthly mobile plans. none of the Vodafone help lines seem to be working todayA BT ID is the username and password you need to manage all your BT services online. Right so after a lot of contemplation I took the plunge of moving to BT for the first time and I am not starting to regret it. . Hello I'm sorry to hear about this experience, I completely understand your frustration. YouView from BT. Pay only £1/month for the first three months of your broadband and TV package, then just £50. Check for known service issues in. BT broadband activation delay Hi, I’m hoping someone might be able to help or shed some light on my problem. Have tried to no avail via online chat, phone, Facebook, Twitter to resolveDiscover your broadband extras. So I signed up to BT infinity, as BT have all the lines. This includes Premier League football, European football from the French and Italian domestic leagues, international cricket, Premiership Rugby, WWE, UFC, and exclusive access to the UEFA Champions League,. Scam calls. Hello I'm sorry to hear you have cancelled your order. The Phone lines socket is to connect a phone to if you use the Broadband Voice phone service, however if this is mistakenly connected to a phone line it can induce a buzzing noise on the line. Cheers John Jun 25, 2021. BT TV is only available to broadband. Funnily enough, every time it gets tested by either the BT bot or BT employee it works spot on, no faults or dropout detected, as soon as test is finished router will drop out without a fail and router flashes orange lights. BT Broadband customers get at least two free licences and can upgrade to 15 licences with the first month free Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 BT Virus Protect licences. It may not have been connected through at the exchange. Had BT business and changed to BT Retail with line upgrade to 120mb (ish), bt tv thing and standard phone line. Nothing happened. UK BT or EE subscribers only. Basically, signed up for BT Infinity 2 on the 8th August, to activate an existing line and retain my landline on the 22nd August (Phone & HBB). I signed up last month for BT Inifinity 1, and knowing my old Plusnet broadband was due to expire on 9th June, I set the activation date for BT for the same day. That. . I live in Hawksworth just in the outskirts of horsforth. BT customer service, truly dreadful. If you check for dial tone after the 8th, and check the number, you will be able to determine when the phone line has been changed over, then its just a matter of. BT Help is the place to come for support with all your BT products and services. I put it into a socket positioned. I ordered BT Infinity and a phone line back in december 2013, the activation date was the 14th January, the engineer turned up on time a set abou. If you fail to activate your card within this period, the card will be cancelled, and you will not be able to access the funds. . Scroll down to ‘Use your extras, at no extra cost’ and click ‘Manage your extras’. BT are supposed to activate my home broadband on 15/06 . You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. ? I ordered a 24meg package (line rental + broadband) Everything was confirmed, activation date and engineer visit date set Two days before engineer visit, I receive a ph. It seems like there may be an issue with this from the post you've added on. Activation was set to be on the 19th. Switched from BT to Plusnet, activation day today 19th May. Hi there, I was due to have my infinity broadband activated today (25th Jan). Existing customers can upgrade or regrade through our contact centre, simply call us on 0800. Digital adapter problem. Browse . Personal; Business; Find a store Network Status Checker Mobile Mobile Phones. Scam Alert: Phishing email pretending to come from BT Billing - 15/12/2020. I have today had my full fibre 500 installed after being with sky for 4 years and recieving terrible speeds on there super fast broadband. Hi I moved to a new house with planned service activation for 30. As a new BT customer, I tried to "Activate" BT Cloud on my account a couple of days ago. So I made a phone call today to activate it, then in the p. This process can take up to ten days. We waited but the broa. 95 setup cost depending on the package. We'll call in 2 days with an update (no phone call) - x15 at least. Since then,. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. When I look under my products TNT appears on my main account but there is no 'activate' option. YouView from BT; BT Sport on TV, Online player or App;. . BT have already switched off my broadband. 2020 but since then my broadband is still inactive. Attempt to phone BT to report that the line is still not active. £5. We moved from Sky to BT after they failed to. Set up or manage your direct debit. BT Virus Protect is a free anti-virus app for BT Broadband customers, keeping Android phones and tablets safe from viruses, spyware and other malware, using the latest anti-theft features. You can set up your broadband at any time, but it won't start working until your home has been activated. You can also see your order's progress when you track your BT Business order online. You’ll get our best-ever TV box. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. The box is around 13cm x 11cm x 2. I was promised speeds between 10 and 17Mbps so still in spec and no complaint. You can easily connect the hub yourself. Reset, change or get help with your login details. “You're not connected to a Sky Q box right now. Annual price changes and terms apply. TNT Sports on Sky TV with BT broadband. BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. Home phone including Digital Voice; BT. Your options. Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. . When I got the keys just over a week ago I realised all the openreach kit was already installed so called up the fibre connections team who checked with. So I though. Hello, Me and mother currently have not recieved internet for an entire month. Planned date: 23 Oct; Actual date: 28 Oct (although I didn't see anything change from my end on 28 Oct). Has anyone else had issues with activation when switching over to bt broadband? Awful first impression to the company. My engineer visit and activation date was scheduled for 26/7/23. . Since then there has been a series of problems including routing errors, cable work. Once you can see the test socket, then connect it up as shown below, and see if you still get the disconnections. BT however has failed too, our landline is working but our broadband is not. and manage your personal details and how you pay. Back again, and 2 activation dates later we still have no internet, really angry at this now, I have now been scheduled to have it activated by Monday but I have zero confidence in this, I have been told 3 times by different people this week they are sending an email to there manager to speed up act. Contact us and ask for an upgrade to our current recordable TV box. BT ID ( What is a BT ID?) BT account number ( Where do I find my BT account number?) So we can get all your services working by your move day, please give us a month's notice if you can. Since then, I have spoken to BT on several occasions regarding the delay. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Openreach equipment; I can. Dep. That is where your problem started. If an engineer is not required, your service will begin operating before midnight on the day of activation. com & Community; Broadband. 86Δ a month. You may need to use the. Openreach are now saying that there is an. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. Hi Guys, Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. Low on minutes, data or texts?Hi I understand your disappointment at this problem with your broadband activation. Have there been situations where BT have provided 'new' customers with a 4g hub while waiting for the delayed FTTP installation problems to be resolved, or is this only available to Halo customers? Another expensive option under consideration is to keep the Sky FTTC and phone line, and order BT Full Fibre and Digital Voice with a new telephone. There may also be a £9. My Profile. Home phone including Digital Voice; BT. . I'm sure they are working hard to find out why, but the most infuriating part is for the past 2 months hearing: Get ready your broadband will be activate tomorrow (and it isnt) - multiple times. Changing your activation or start date. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. Hi. Openreach FTTP became available to order a month ago. Re: Broadband Activation Delayed - Latest. The smart hub arrived on the 17th or 18th of July and we got an email saying our broadband would be activated on the 19th July by midnight. . Never had issues before (with Plusnet or BT before that). If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. Watch over 70 Freeview channels as well as. . The first person told me that my recent order had been canceled because of reasons, then she put me through to sales to make a new order. Hi, I’m hoping someone might be able to help or shed some light on my problem. Sounds very odd, e. . Broadband light is off: There is no signal. BT however has failed too, our landline is working but our broadband is not. My activation date was the by midnight on the 21st but never happened. During the current promotion (November 2023) BT is also offering any Xbox users who choose the Full Fibre 500 and Full Fibre 900 packages an Xbox Game Pass Ultimate from six to 12. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. I have today had my full fibre 500 installed after being with sky for 4 years and recieving terrible speeds on there super fast broadband. How do I connect to a BT Wi-fi hotspot with my laptop? Learn how to connect to a wireless network. com & Community; Broadband. For packages which include TNT Sports, Virgin Media also provides access to Eurosport and Discovery Channel linear channels. “You can't watch TV at the moment as there is a connectivity problem”. Xbox Game Pass Ultimate Add-On (the “Xbox Add-On”) is an Add-On for existing BT Consumer Broadband customers and provides you with access to the Xbox Game Pass (for use on games console and Windows 10 PC), Xbox Live Gold (for use on games console only) and Cloud Gaming (beta) (for use on a compatible. Please try after 15 minutes. I set to not renew. Hi Everyone, I recently switched from Orange to BT as I was having an issue with my broadband that Orange were far from helpful about. With BT Service Status you can check your BT Broadband, Landline or TV is working. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. The best way to ha. Hello, Me and mother currently have not recieved internet for an entire month. Download the My BT app >. One email in the morning to confirm that im being connected. So I signed up to BT infinity, as BT have all the lines. Any change in your plan will be reflected on your next BT bill and if you downgrade your plan, you’ll get a pro-rated refund for any days not used. I ordered ultrafast fibre 1 on the 22 of October. I moved into a property mid May, and ordered phone and broadband with Zen. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT. However, sometimes these. I tried activating it on-line. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. Option 2. I came Home from work to connect my BT Smart Hub, and noticed Purple flashing lights. Great-value deals on unlimited broadband. You might see an "Activate discovery+" at that point. My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. Enter postcode to see availability. Home phone including Digital Voice; BT. Moving home. No upfront costs. Track my order >. She has been with BT for landline for years (well over 30 years). If you need any further help please let us know. Power light is orange. The adviso. My engineer visit and activation date was scheduled for 26/7/23. View Deal. I called bt again and was promised it would be on by. Hi, I got a 6 months gamepass as part of upgrading my broadband with BT and in my microsoft account it states from BT/EE and Bt says it runs out in June 2022, yet on my xbox app it states it runs out. Log in to My BT. Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. My Phone. On hold for more then an hour. I got the 12 month pass offer that I redeemed. I'm afraid only our telephone agents can look into broadband related queries. I received a letter from Vodafone on the 25th January thanking me for choosing Vodafone Broadband and Home Phone service. The manual procedure makes it easier to work on your activation process without disturbance, so nighttime is the best. . My Broadband. We set up the hub and waited all day,. If you sign up for a BT TV and Broadband package there's a £30 activation fee and £9. Payment by Direct Debit. Step 3. Placed the order online and was told the engineer's visit would be the 14th Jun. Upgrade to Complete Wi-Fi. . I have been with BT for less than 1 month. What does your master. Never had issues before (with Plusnet or BT before that). You can also watch Prime Video on thousands of eligible devices, such as. BT. It shows you have a light signal so Openreach have completed their work. We’ve spent hours on the phone and ea. But she decided to move to BT Fibre 1. If the cable are connected correctly. Broadband service has been satisfactory since my connection on 17 Aug. . 2. Openreach are short of staff this time of the year, with people on leave. I have un-installed and re-installed the software 5 times in various different ways but. We went to the Vodafone shop on the 22nd of August they told us for sure that the Internet activation day would be the 1st of Septiembre, then they sent us an email saying that the activation day had been changed to the 7th. Openreach deal with all providers apart from Virgin Media, who have their own staff shortages at. If you’ve spoken to a phone or broadband provider and they’ve said you can’t order this, please get in touch with us. Access apps such as BBC iPlayer, NOW, Netflix, and discovery+. This is a small network termination point. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. Every time I am told to. Improve your internet connection, whether it’s slow or you can’t connect. Announcements, Guides & Community Updates; The Lounge; BT.